How about this department store for ambience? Hospitality?
Von Maur Department Store in Columbus, Ohio at Polaris Mall. This is Donald, my son’s father-in-law waiting in a comfortable chair by the fireplace in the shoe department. I was shopping too and saw him sitting there and had to photograph him in this elegant setting.
A few weeks before, Anna had told me that a Giant Sock Monkey was on sale at Von Maur. (What’s a grandmother for?) Making sock monkeys for all the grandchildren had kept me busy but this one was giant.
My sister and I drove out from NYC the day before. Early Friday morning we went and and picked up the Giant Sock Monkey and had taken it to the car as a surprise for later. He’d been in the Customer Service Department where they said they were feeding him bananas daily. A couple of weeks ago, I’d called from Pittsburgh and ordered him by phone and asked them to save him for pick up at Easter time. There was a thank you note from the sales associate Taylor attached to the huge package. thanking me for my purchase. The Customer Service at Von Maur is excellent.
Anyway, Anna wanted to show me something in the Children’s Department but when we got to the spot, whatever she wanted to show me was GONE. Little did she know that the Giant Sock Monkey was already wearing a seat belt in my back seat. It was a fun day.
You know good customer service is no easy thing to come by these days. Except at Home Depot. Check out this stack of badges and pins awarded to Liz for giving great customer service. Liz knows where EVERYTHING is in the whole store…switchplates, twine, recycle bin, picture hooks, the right shaped shovel for the job, you name it! She was gracious to allow me to capture her numerous awards and her wearing them, too. She has to be the nicest Home Depot employee there is!! Modest, too.
A topic I’ve written about before-
The frustration of making a call
and pushing buttons in response
to an electronic voice.
Remember when a human used to answer?
You notice when someone is caring or kind,
courteous and or helpful.
The size I needed was in another store when I went shopping in Columbus OH last Saturday night. Wednesday night I opened the box they shipped (free!) and found the thoughtful note from the woman who had waited on me so graciously. As I opened the box, I remembered shopping with my mother when I was little. The experience evoked a sense of nostalgia. Von Maur offers not only free- shipping and free alterations but who receives a hand-written note these days? Customer service is exemplary. My DIL says they gift wrap your purchases for free, too! WOW. I wish we had a Von Maur in Pittsburgh.