The size I needed was in another store when I went shopping in Columbus OH last Saturday night. Wednesday night I opened the box they shipped (free!) and found the thoughtful note from the woman who had waited on me so graciously. As I opened the box, I remembered shopping with my mother when I was little. The experience evoked a sense of nostalgia. Von Maur offers not only free- shipping and free alterations but who receives a hand-written note these days? Customer service is exemplary. My DIL says they gift wrap your purchases for free, too! WOW. I wish we had a Von Maur in Pittsburgh.