#1 Cochran – Ruth E. Hendricks

This morning I drove out to #1Cochran Subaru to an appointment with Mary Beth. There’s a Love- Encore Delivery program. She patiently showed me all the features in my new car, answered questions that I had and showed me where to take my Outback for service in the future. Thank you Mary Beth.

Although I had a 2011 Subaru Outback previously, this new one has lots of improved technology and safety features. “To make sure you’re familiar with these features and to personalize them according to your needs, Subaru created the Love-Encore visit. You’ll have a one-on-one appointment at Subaru with a Subaru Star Delivery Specialist who will answer any questions you have and help you explore and customize your vehicle’s systems”

She gave me a little black notebook with pen and stylus and a $25 Sheetz gas card.

The blog introduced you to Harry “Good News” when I bought my car – it was Harry who told me about the Love-Encore program. Thank you

As I was leaving I saw that #1 Cochran is having a Subaru loves Pets Day Oct 28th. (Note Date changed from original of 22 October) Dogs who are Hard to Place in forever homes will be in the showroom.

October 13, 2023 by Ruth Categories: PhotographyTags: #1 Cochran, car, dogs, Love Pets Day, Love-Encore, New car, people at work, photography, postaday, rescue dogs, Subaru, technology 5 Comments

The People at Work Series grew by one occupation today. Meet Harry “Good News” Gosnell, awarded Top Volume Sales and Customer Appreciation at #1 Cochran Subaru dealership. Selling Subarus for 19 years is what he’s good at and he’s gotten to go on trips to Colorado, Scotland and San Diego

If you have to buy a car, (just thinking about having to do so made me cringe) Mr. Gosnell treats you the way he would like to be treated. Kind, courteous, respectful and positive all around.

At almost 170,000 miles it seemed unwise to invest a lot of money into my old car cause who knows what might fail next. I do a lot of highway driving, visiting my families in Ohio. Safety features are essential. It was a great reliable run for my 2011 Outback but it was time to commit to a new car.

Being an extremely satisfied customer at #1Cochran in Monroeville, I returned to buy another Subaru Outback. I learned that Harry gets terrific Google Reviews for his test drives. My purchase was his thirtieth sale this month, with six more days to make sales. He took the time to instruct me how to operate all the new high tech and safety features on the 2024 Model.

I asked if I could post his portrait as he made the purchasing a new car, a positive and smooth experience. I wanted to say Thank You, Harry. I know why you got recognized for excellent Customer Appreciation.